TCV has deep expertise in both the emerging world of VRM, in CRM / Customer Management, and in designing and launching major businesses.
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Iain Henderson: Founder and Managing Director
VRM expert and thought-leading customer information strategist; has tracked the 'VRM' space since the opportunity first emerged in the mid 1990's.
Formerly Customer Data Strategy Manager at Royal Mail, Iain has been engaged in customer management and customer information strategy consulting in banking, public sector, publishing, utilities and automotive sectors on a worldwide basis.
Andy Coleman: Chairman
* Specialises in designing and launching innovative new business
propositions
* Developed the original concepts and business plans from "blank piece
of paper" for what became Egg and also for Tesco Financial services
* Developed the customer proposition for award-winning government web
service, businesslink.gov, and also the original design concepts for
Directgov, the UK's government consumer web service
* An entrepreneur who developed his own niche consultancy, Opta, into
the UK’s premier business design and launch consultancy before selling
it to a large US company
Patrick Elliott: Non Executive Director
* Non-executive Director
* Ex-Opta director, leader of numerous major business design and launch
projects
* Led the design and launch of many major businesses including ITV
Digital, Direct.gov, Businesslink.gov
Don Murray: Data Architect
World-class developer of customer database architectures and personal information management specialist; has designed the 'single view of the customer' databases for over 200 organisations worldwide.
Paul Hodgson: Proposition Designer
20 years experience in designing and launching electronic businesses including OmniMedia plc, the first dedicated multimedia firm to float in the UK.
David Man: Development Lead
10 years development and administration experience of proprietary and Open Source Software solutions, including development of the UK's first I-Broker based on the XRI standard.
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